Complaint about a non-state school and/or non state school's governing body form

Privacy information

In lodging a complaint, you are providing personal information, including your name and contact details. All personal information you provide is handled in accordance with the Queensland Government Information Privacy Act 2009. We will use relevant personal information provided for the purpose of assessing and/or investigating your complaint and responding to you.

It may be necessary to disclose relevant information to the governing body and/or the school named in this complaint to help with the investigation.

In other instances, the information collected in this form may be disclosed without further consent where authorised or required by law.

Non-State Schools Accreditation Board (NSSAB)

The Non-State Schools Accreditation Board (the 'Board') is an independent statutory body established under the Education (Accreditation of Non-State Schools) Act 2001 (the 'Act').

The Board's responsibilities under the Act include:

  • assessing applications for provisional accreditation of new non-state schools and deciding whether to provisionally accredit or not
  • assessing applications to add a new type of education and for changes of accreditation attributes
  • deciding whether provisionally accredited schools become accredited
  • monitoring whether non-state schools continue to comply with the requirements for accreditation under the Act, including with the prescribed accreditation criteria.

Note: If you have a complaint, the Board must consider and investigate relevant and credible allegations relating to the operations of a non-state school or its governing body. In doing so, the Board is obliged to ensure that the governing body of the school is properly made aware of the allegations and has an adequate opportunity to respond. It is important to be aware that the Board cannot provide an assurance that your identity will remain unknown once the governing body is made aware of the details of your complaint.

Before lodging your complaint with the Board

Prior to submitting a complaint about a non-state school or its governing body, you should lodge the complaint with the school's principal and/or the chair of the school's governing body. If this action fails to resolve your concerns, complete and submit this form to the Board.

To find a school's governing body, go to the Non-State schools directory on the NSSAB website. Click on the tab Search by school name and enter the school's name. Scroll down the page to find the school's governing body.

Complaint category

The Board's jurisdiction in dealing with complaints is confined to a limited number of matters as per the Act. For further clarification, please see the Board's Complaints management procedures.

In lodging a complaint please choose from the categories below.

* At least one complaint category is required.  

Complainant details

Provide your details so that we may respond to your complaint.

* Required

Complaint details

Provide the following details as they relate to the complaint about the non-state school and/or governing body.

* Required

* Required

You will have an opportunity to upload supporting documentation for your complaint (on the next page) when you submit this form.

* Required

Actions to date

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If No:

If Yes:

* Required if you select Yes above

Declaration by complainant

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By clicking 'Submit' below you are confirming that you are the complainant as stated above and that the information provided in this form is, to the best of your knowledge, true and correct.

You will have an opportunity to upload supporting documentation for your complaint (on the next page) when you submit this form.