Complaint about a non-state school and/or non-state school's governing body form

Privacy information

In lodging a complaint, you are providing personal information, including your name and contact details. All personal information you provide is handled in accordance with the Queensland Government Information Privacy Act 2009. We will use relevant personal information provided for the purpose of assessing and/or investigating your complaint and responding to you.

It may be necessary to disclose relevant information to the governing body and/or the school named in this complaint to help with the investigation.

In other instances, the information collected in this form may be disclosed without further consent where authorised or required by law.

Non-State Schools Accreditation Board (NSSAB)

The Non-State Schools Accreditation Board (the 'Board') is an independent statutory body established under the Education (Accreditation of Non-State Schools) Act 2017 (the 'Act').

The Board's responsibilities under the Act include:

  • assessing applications for accreditation of new non-State schools
  • assessing applications to add a new type of education and for changes of accreditation attributes
  • deciding the eligibility for government funding of governing bodies for accredited non-State schools
  • monitoring whether non-state schools continue to comply with the requirements for accreditation under the Act, including with the prescribed accreditation criteria.

1. If you have a complaint, the Board must consider and investigate relevant and credible allegations relating to the operations of a non-state school or its governing body. In doing so, the Board is obliged to ensure that the governing body of the school is properly made aware of the allegations and has an adequate opportunity to respond. It is important to be aware that the Board cannot provide an assurance that your identity will remain unknown once the governing body is made aware of the details of your complaint.
2. Investigations undertaken by the Board may take some time to finalise, depending on actions to be taken. The Board is bound by confidentiality provisions under the Act (section 176) and, accordingly, is not at liberty to disclose particulars of its examination of the matters raised or the outcome of its investigation.

Before lodging your complaint with the Board

Prior to submitting a complaint about a non-state school or its governing body, you should lodge the complaint with the school's principal and/or the chair of the school's governing body. If this action fails to resolve your concerns, complete and submit this form to the Board.

A non-State school's governing body is ultimately responsible for the governance and daily operations of the school. Operational matters conducted by the school (e.g. school fees, uniforms, enrolment and cancellation of enrolment of students) do not fall within the Board's jurisdiction.

To find a school's governing body, go to the Non-State schools directory on the NSSAB website. Click on the tab Search by school name and enter the school's name. Scroll down the page to find the school's governing body.

Complaint category

The Board's jurisdiction in dealing with complaints is confined to a limited number of matters as per the Act. For further clarification, please see the Board's Complaints management procedures.

In lodging a complaint please choose from the categories below.

* At least one complaint category is required.  

Complainant details

Provide your details so that we may respond to your complaint.

* Required

Complaint details

Provide the following details as they relate to the complaint about the non-state school and/or governing body.

* Required

* Required

You will have an opportunity to upload supporting documentation for your complaint (on the next page) when you submit this form.

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Actions to date

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If No:

If Yes:

* Required if you select Yes above

Declaration by complainant

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By clicking 'Submit' below you are confirming that you are the complainant as stated above and that the information provided in this form is, to the best of your knowledge, true and correct.

The Board will consider the information provided and write to you to inform whether your complaint contains matters within its jurisdiction which it will investigate. The Board will also write should it require further information and after it has concluded its investigation.

You will have an opportunity to upload supporting documentation for your complaint (on the next page) when you submit this form.