In lodging a complaint, you are providing personal information, including your name and contact details. All personal information you provide is handled in accordance with the Queensland Government Information Privacy Act 2009. We will use relevant personal information provided for the purpose of assessing and/or investigating your complaint and responding to you.
It may be necessary to disclose relevant information to the governing body and/or the school named in this complaint to help with the investigation.
In other instances, the information collected in this form may be disclosed without further consent where authorised or required by law.
The Non-State Schools Accreditation Board (the 'Board') is an independent statutory body established under the Education (Accreditation of Non-State Schools) Act 2017 (the 'Act').
The Board's responsibilities under the Act include:
1. If you have a complaint, the Board must consider and investigate relevant and credible allegations relating to the operations of a non-state school or its governing body. In doing so, the Board is obliged to ensure that the governing body of the school is properly made aware of the allegations and has an adequate opportunity to respond. It is important to be aware that the Board cannot provide an assurance that your identity will remain unknown once the governing body is made aware of the details of your complaint.
2. Investigations undertaken by the Board may take some time to finalise, depending on actions to be taken. The Board is bound by confidentiality provisions under the Act (section 176) and, accordingly, is not at liberty to disclose particulars of its examination of the matters raised or the outcome of its investigation.
Prior to submitting a complaint about a non-state school or its governing body, you should lodge the complaint with the school's principal and/or the chair of the school's governing body. If this action fails to resolve your concerns, complete and submit this form to the Board.
A non-State school's governing body is ultimately responsible for the governance and daily operations of the school. Operational matters conducted by the school (e.g. school fees, uniforms, enrolment and cancellation of enrolment of students) do not fall within the Board's jurisdiction.
To find a school's governing body, go to the Non-State schools directory on the NSSAB website. Click on the tab Search by school name and enter the school's name. Scroll down the page to find the school's governing body.